Shipping policy

Delivery Fee

Delivery on Daile Food are free! 

Malaysia: For lower value orders under RM99, we charge a flat rate delivery fee of RM10 in line with our postage / courier costs.

Singapore, Brunei, Hong Kong, China, Australia, Japan, Philippines, South Korea, Taiwan, Thailand, Vietnam: For lower value orders under RM199, we charge a flat rate delivery fee of RM30 in line with our postage / courier costs.

For countries out of our servicing regions, kindly reach out to care@bydaile.co for us to assist.

What is the cut off point?

We are really quick in processing all orders. All orders placed before 5pm will be picked up by our courier the next working day. We don't pick and pack at the weekend, so if you order then it will be packed on Monday and picked up by our courier on Tuesday. 

As a good estimation, deliveries usually take no longer than 3 - 4 working days.

For Daile Personalized Series, every order is a personalized food - upon every successful order placement, Daile Food will take 2-3 days to be processed for delivery. Please be assured that our team is working hard to get your order to you as quickly as possible, you can expect to receive your order not longer than 7 working days.

Who should I contact for issues with my delivery?

If you suspect your parcel may have been lost or mis-delivered, please contact care@bydaile.co within 7 days of the original delivery date. If we are made aware outside of this time period, it is unlikely that lost parcel costs can be covered.